Frequently Asked Questions

Everything you need to know about shopping with UPSO.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. Because UPSO offers various fits, we recommend measuring a similar garment you own and comparing it to our charts for the perfect fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund are subject to a small shipping and handling fee.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

Are UPSO products ethically manufactured?

Sustainability and ethics are at our core. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and environmentally conscious production methods.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my UPSO garments?

To maintain the quality of your clothing, we recommend washing in cold water and hanging to dry. Specific care instructions are located on the inner label of every garment.